8 Questions FQHCs Should Ask Before Starting an RPM Program

Federally qualified health centers (FQHCs) can realize better patient outcomes by launching a remote patient monitoring program. With new changes coming to reimbursement for these services in 2024, FQHCs have the opportunity to start an initiative that will support patients and deliver revenue. As you evaluate the options, use these questions to find a program that best fits your needs.

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 Is the program customizable for FQHCs?

•  Look for flexible options that can mirror your workflows.
•  Ensure the solution helps you meet your clinical and financial goals.

What does the RPM program include?

• Seek one that offers easy-to-use RPM software, connected and reliable devices, and a robust support network that you can lean on for insurance eligibility, clinical monitoring, patient onboarding, and other specific needs of your practice.
• Evaluate how they support you with implementation and ongoing maintenance for all aspects of a program.

 How does monitoring work?

• Review if the RPM program provider offers licensed nurses to supplement internal staff and how they monitor patients.
• Opt for a software solution that allows for individual patient threshold configurations and patient engagement communications options.

 How does patient onboarding work?

• Inquire about how the RPM partner can support patient onboarding.
• Choose a provider that offers multiple ways to onboard and covers patient outreach and insurance eligibility verification.

Is the program designed with patient engagement and adherence in mind?

• Make sure your RPM partner offers staff training on talking to patients about RPM.
• Find a system that makes it easy to track engagement and has automatic reminders for patients.

 How easy will using the software be for staff?

• Consider all your workflows and assess the technology on how aligned and intuitive it is.
• Identify specific capabilities related to automation, daily monitoring management, integrations, and billing.

How does the RPM solution support coding and billing?

• Ask how the software supports billing requirements for the RPM CPT codes.
• Learn how the platform simplifies coding and billing to ensure that it’s efficient and seamless.

 What other services are available beyond the software?

• Take into account how much administrative work the RPM program provides for patient identification, insurance eligibility verification, patient onboarding, and connected device delivery.
•  Give preference to those with multiple client success resources and proven implementation workflows.

Start your remote patient monitoring program with a provider you can trust

The remote patient monitoring space has many options, but not all programs are the same. To achieve better clinical outcomes, greater patient engagement, and approved reimbursement, you need a partner you can trust. Thousands of medical professionals entrust Optimize Health and have realized success.

Take the first step and prepare for 2024 by requesting a demo and strategic consultation with our RPM experts.