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Tackling Healthcare Accessibility Challenges Head On
When I joined Optimize Health, I wasn’t surprised to hear that a doctor’s office visit can take well over two hours when you account for travel, time spent in the waiting room, and the time spent with the provider. Many of my rural-based family members experience this time cost when it comes to their health. This put me on a mission to highlight how our team at Optimize Health is solving these problems.
Remote care programs like remote patient monitoring solves one facet of the spent-time problem. Without ever having to leave their homes, remote patient monitoring allows patients to record and send their vitals to their doctors and be monitored in real-time. Through remote care, patients’ clinical outcomes improve, their relationships with their providers strengthen, and their quality of life flourishes.
While our remote care programs are endlessly beneficial to the patients, enrolling in a remote care program often requires patients make an in-person visit to their provider, and for some, that means two or more hours of valuable time. Our clinical operations team completely removes this barrier through Remote Patient Onboarding (RPO).
Remote Patient Onboarding turns two or more hours into 10 minutes.
Our RPO program provides the same high-touch attention and education that patients receive in person, but from the comfort of their homes. Our program focuses on three key aspects: education, easy-to-use, and a dedicated team.
1. Education: Our RPO program is patient-education focused, so when we onboard a patient, we explain the program, how and when to use their device, and answer any questions they may have. Our goal is to make patients feel comfortable and confident as they begin their remote care journey, and also provide educational materials to support them as they begin their remote care journey.
2. Easy-to-use devices: We believe that simplicity is key, so we made sure our devices are simple, easy to set up, and don’t require internet or a mobile app. We ship devices directly to the patients’ home, and all they need to do is unbox the device and then turn it on.
3. Onboarding team: This one is my personal favorite as I believe there is no substitute for human interaction. After patients receive their device, during their scheduled onboarding phone call, our onboarding team walks them through setting up their device, submitting their first reading, and answering any questions they may have. This highly professional team reinforces the first two pillars of remote onboarding and makes sure that patients are confident and comfortable using their new device. Our onboarding team takes care of the logistics so clinical teams can stay focused on improving patient outcomes.
Breaking Down Barriers
Our remote care services like RPO break down barriers and make healthcare more accessible for all by allowing them to begin their entire remote care journey from the comfort of their own homes.
Schedule a demo today to discuss remote care programs and remote patient onboarding to keep healthcare simple and accessible for your patients.
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