At Optimize Health, one of the biggest concerns we have heard about Remote Patient Monitoring (RPM) is the lack of knowledgeable staff to set up the program and provide patients a great experience.
While our platform makes it easy for providers and practices of all sizes to run an RPM program on their own, we know that some practices would benefit from expert support. Thus, we are excited to provide our expertise to new and existing customers alike with our Remote Clinical Monitoring Service.
The Easiest-to-Use RPM Platform Meets the Most Clinically-Driven Monitoring Service
With our Monitoring Service, practices of any size can start and scale a best-in-class RPM program with the easiest-to-use software and most clinically-driven monitoring service solution available. Unlike other monitoring offerings, our monitoring service uses registered nurses (RNs), who can identify and investigate patterns and present clinically sound solutions. Their training in motivational interviewing and health coaching focuses on developing a relationship with patients. Working together, this helps increase patient adherence.
By leveraging RNs’ expertise, our monitoring solution:
- Reduces administrative burden
- Can prevent false escalations
- Prioritizes your time for in-person patient visits
Additionally, our solution protects you from potential audits because RNs have the medical credentials needed to independently monitor within CMS regulations. According to CMS rules, monitoring conducted by medical assistants (MAs) must be done under the direct supervision of the ordering physician (OP), so if the MA is in a different location than the OP, this may run afoul of CMS rules. With our approach, we offer a powerful combination of clinical expertise and a “just-in-time” staffing model that provides the optimal amount of monitoring staff that’s proportional to the number of patients in your RPM program. You benefit from having the most cost-effective monitoring solution and agile approach that can be quickly adjusted as your RPM program or goals evolve.
According to CMS rules, monitoring conducted by medical assistants (MAs) must be done under the direct supervision of the ordering physician (OP). If the MA is in a different location than the OP, this may run afoul of CMS rules.
How it Works: Standard Excellence, Customizable to Any Practice
When you partner with Optimize Health for monitoring services, our team of RNs acts as an extension of your practice to first understand your patients’ knowledge and comfort with RPM. We combine this context with your goals for RPM to provide tailored, patient-centered education, and onboarding when applicable, along with continuous monitoring of physiological markers with relevant interventions, patient coaching calls, improved workflows, and escalations to your practice to make both your practice’s and patient’s outcomes positive and long-lasting.
With our team handling the monitoring and ongoing patient engagement, you can easily expand your RPM program and patient population without adding any new staff, recruiting or training needs, or overhead costs.
With our monitoring service, we have greatly impacted our customers’ ability to expand the number of patients and conditions treated, as well as a patient-centered experience through personalized outreach, education, and engagement. Some of the results our monitoring team has achieved include:
- 40+ minutes of patient engagement per month on average
- Reduced readmission rates, some that are two times lower than the national average:
- Diabetes patients: 5.9% readmission rate
- Heart Failure patients: a 0% readmission rate
- Hypertension patients:
- 0.26% at 30 days
- 7.96% at 90 days
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